My organization is tax exempt. How can I remove the tax from my order?
If your organization is tax exempt, you will need to create an account in advance of placing your order. While creating your account, ensure you check the "I have a tax exemption" checkbox and provide your tax exemption details. You can then place your order online using this customer account and will not be charged tax.
How can I request a quote?
You can request a quote by visiting our Request a Quote page.
I need a copy of your W-9 and/or some other information about your company. How do I make a request for that information?
We're happy to provide you with any needed information such as our W-9, vendor applications,etc. Simply contact us with your request and we will respond with the needed information, usually within 24 hours.
What payment methods do you accept? Do you accept purchase orders?
We accept all major credit cards, PayPal, Amazon Pay, Shopify Pay, Google Pay, Facebook Pay, and Purchase Orders.
Paying with a Purchase Order (PO) is a contractual commitment that you will pay us within 30 days. We can only accept POs from organizations or companies that have solid credit and ability to pay. If paying by PO, you can still complete your order online (check "Purchase Order" for Payment), then send us your PO afterwards. (You will receive your order confirmation and can just reply to that email with your PO.). Alternatively, you can send us your PO in advance to information@zocoproducts.com. We will not be able to start or fulfill your order until we have received the PO.
When is payment due? Do you require a deposit?
For all non-custom products, we require payment in full (can include a PO) at the time of order. (Please let us know if there are some circumstances that prohibit you from being able to do this.)
For custom products, we require 50% payment (or a purchase order) before we can get started on your proof and then the remaining balance is due once you have approved your proof. Again, we are willing to work with you on this policy if you have extenuating circumstances.