Question 1

What payment methods do you accept?

Accepted Answer

We accept purchase orders and all major online payment methods including credit cards, PayPal, and more.You can pay using Shopify Pay, Amazon Pay, Google Pay, Facebook Pay, and PayPal.Businesses and organizations may also use Purchase Orders (POs), if approved. We also accept ACH payments to our bank. Please Contact Us and will provide banking information.

Question 2

What is your return policy?

Accepted Answer

We do everything we can to ensure that you will be happy with your order including supplying proofs, samples, testimonials, etc. As such, for custom products, once you approve the proof, we are unable to refund your order unless there is some manufacturing defect or a clear mistake on our end.For non-customized product, we offer a 100% return or exchange policy. If you are not pleased with your order, you may return it to us for a refund, exchange, or replacement when you notify us within 7 days of delivery. The refund amount does not include shipping and handling charges.

Question 3

🔄 How can I re-order?

Accepted Answer

To re-order, follow those steps:1. Go to your account2. You should see your last order in your Homebase tab. Press the “Buy it Again” button to re-order it.3. If you don't see your desired order, go to Orders tab and choose the desired order.Note: make sure you logged into the same account that you used for the prior order.

Question 4

How can I access my invoices?

Accepted Answer

There are two ways to access your invoices:1. You'll receive a "Download My Invoice" link in your order confirmation email, just click it to view or save your invoice.2. You can also access your invoices anytime by logging into your account. Go to your Account Dashboard, then navigate to Orders. Each order will have a link to download the invoice.

Question 5

What is a Purchase Order and do you accept a PO for payment?

Accepted Answer

Yes we accept Purchase Orders. A Purchase Order (PO) is a document from the buyer, typically a company or organization, that outlines what products you’d like to order, including quantities, shipping and billing addresses, payment terms (for ZoCo, it's Net 15 days from order receipt), and other key details. It’s usually issued by your procurement, accounting, or finance team, whoever handles purchasing and payments. A PO is needed when payment isn’t made upfront (like by credit card or check) and serves as your official commitment to pay for the order.Because of its importance, we typically need a PO before we can begin processing your order. If that’s not possible, feel free to contact us, we’re happy to discuss other payment options. Here's an example of a Purchase Order (just for illustration purposes)  To use PO - Log into your account on our website, then proceed to checkout. Select “Purchase Order” as your payment method (see screenshot). To see this option, you must check out as guest. This is different from your website login - being logged into our site is fine, but being logged into Shop Pay will hide the PO option.After placing your order, reply to your confirmation email with a copy of your PO. Alternatively, email it to information@zocoproducts.com. We will not be able to start or fulfill your order until we have received the PO.

Question 6

How do I place an order?

Accepted Answer

Placing an order with us is quick and easy, just browse our collections, add items to your cart, and check out using your preferred payment method.We offer generous volume discounts on most products. If you're ordering three or more posters, try our Bundle Builder to save more and mix and match your favorites.For larger or mixed-product orders, or if you’re a school, nonprofit, or organization, we recommend requesting a custom quote to get the best pricing across product types and sizes.

Question 7

How can I contact you? Do you have a phone number?

Accepted Answer

Unfortunately, every time we publish our phone number, we get too many Spam calls. But we do monitor our Chat box during business hours and usually respond very quickly (usually as soon as you hit Enter). Alternatively, you can use our Contact Us form to get a hold of us.

Question 8

How do you ship and what options do I have for an expedite?

Accepted Answer

We normally ship via FedEx Ground. If you need to expedite shipping, you have options to make that choice at the time of order. We will supply a tracking number at time of shipping. If you have a specific event date you want to adhere to, leave us a note on the order or contact us through the chat or form.

Question 9

What if I need my products sooner?

Accepted Answer

Most of the time, we can accommodate your need date. Please let us know when you need your order by leaving us a note with your order or by informing us us via the chat or form.

Question 10

Where do you ship to?

Accepted Answer

We ship anywhere in the United States and Canada. All products are shipped from our U.S. warehouses (in Pennsylvania, Ohio, and Kansas).If you are interested in shipping to another country, please leave us a message via the chat or form and we will try to help you!

Question 11

🏢 How can I place a tax-exempt order?

Accepted Answer

If your organization is tax exempt, you will need to create an account in advance of placing your order. While creating your account, ensure you check the "I have a tax exemption" checkbox and provide your tax exemption details. You can then place your order online using this customer account and will not be charged tax.

Question 12

I need a copy of your W-9 and/or some other information about your company. How do I make a request for that information?

Accepted Answer

To access our W-9 form, please Create an Account first. If you already have an account, simply log in.Once logged in, go to your Account Dashboard. From there, you'll find a link to the ZoCo W-9 Form. Click it to download the form.We're happy to provide you with any other needed information; vendor applications,etc. Simply contact us us via the chat or form with your request and we will respond with the needed information, usually within 24 hours.

Question 13

📝 How can I request a quote?

Accepted Answer

In most cases. our pricing is shown as you go through the ordering process and choose product options (e.g, whether you want an imprint or not) and your shipping location.However, if you still need a quote (e.g, if you are ordering a large quantity of product or have special needs), please fill out our Quote Request form with your project details, and we'll provide a customized quote promptly.

Question 14

Do you offer wholesale pricing?

Accepted Answer

Yes, we offer wholesale pricing for qualified distributors, resellers, and bulk buyers.If you’re interested in reselling our safety magnets, posters, or educational materials, please contact us.

Question 15

Do you offer quantity or volume discounts?

Accepted Answer

Yes, we offer volume discounts on most products, especially for bulk educational materials, custom promotional products, and classroom posters.Discounted pricing is automatically displayed on product pages when you select larger quantities.For multi-product bundles or special pricing for schools, nonprofits, or health organizations, we recommend submitting a Quote Request. Additionally, on many of our bulk products, we can customize the product by adding your logo or imprint. If you have any questions, contact us via the chat or form and we will be happy to help.

Question 16

Do you supply samples?

Accepted Answer

Yes, businesses and organizations can request product samples through our Sample Request form.

Question 17

When is payment due? Do you require a deposit?

Accepted Answer

For all non-custom products, we require payment in full (can include a PO) at the time of order. (Please let us know if there are some circumstances that prohibit you from being able to do this.)For custom products, we require 50% payment (or a purchase order) before we can get started on your proof and then the remaining balance is due once you have approved your proof.Again, we are willing to work with you on this policy if you have extenuating circumstances.

Question 18

What artwork files are accepted for printing?

Accepted Answer

When it comes to imprint for promotional products, the type of artwork files accepted will vary depending on the product(s) ordered. Vectorized artwork (eps, ai, pdf, svg) is always recommended for optimal printing. For certain products, rasterized artwork may be accepted as well (high resolution JPG, PNG). The resolution for rasterized artwork should be set at 300 dpi or higher.We will not be responsible for the quality of printing of low resolution artwork.

Question 19

How do I send you my artwork or logo?

Accepted Answer

You can upload artwork/logo during checkout, or email it to us at information@zocoproducts.com.When it comes to imprint for promotional products, the type of artwork files accepted will vary depending on the product(s) ordered (e.g, if you have a rectangular logo but the product is square, we may have to reformat some of the text). Vectorized artwork (eps, ai, pdf, svg) is always recommended for optimal printing. For certain products, rasterized artwork may be accepted as well (High resolution JPG or PNG). The resolution for rasterized artwork should be set at 300 dpi or higher. In all cases, we will send you a proof for your review and approval before we go to print; however, we cannot be responsible for the quality of printing if you use low resolution artwork.

Question 20

Can I request edits to a previous order?

Accepted Answer

Yes! We store your files for up to 2 years to make reordering or updating past designs quick and simple.Just contact us via the chat or form with the order number and your requested changes, and we’ll take care of the rest.

Question 21

Can you provide your products in Spanish or other languages?

Accepted Answer

Yes, we offer a variety of our most popular products already translated into Spanish, and we’re happy to help with other languages too.If you're looking for a Spanish version, check to see if the item is already available in Spanish on our website. If not, we can translate and redesign it for you for a small translation and design fee.Please reference our "Create a Custom Product" page for more details.

Question 22

Can you add our logo to a product?

Accepted Answer

Absolutely, we specialize in branded promotional products.Most items can be custom imprinted with your logo and message. Just upload your artwork during checkout or send it via the chat. We will send you a proof once your order is placed.

Question 23

Do you send proofs?

Accepted Answer

Yes! We develop a custom proof or mock-up and we don't go to print until you approve of the proof/mock-up. We will allow you to make up to 3 changes to your proof. After more than three changes, we may have to charge a nominal amount for extra design time (by far the majority of the time, this is not needed and your proof is included in your quote).

Question 24

Can I customize or create a new product?

Accepted Answer

Yes, absolutely! Whether you want to personalize an existing design or create something from scratch, we offer full customization services. We’ll work with you to bring your vision to life. Visit our Create a Custom Product Page for more details.

Question 25

What is your privacy policy? What do you do with my information and email address?

Accepted Answer

Your privacy is very important to us. Any information we gather is what you provide us when you make purchases and requests. That includes your name, address, phone number, mailing address, and credit card or other bank information. We use this information only to provide you the services needed to transact your purchases. It is confidential and never sold to outside vendors. Only our partners (e.g., Paypal, FedEx, our manufacturers, and credit card companies) have access to your information in order to complete your transaction.

Question 26

How do you protect my credit card and payment information?

Accepted Answer

We use Authorize.net, one of the most trusted and established payment gateway providers in the U.S., to securely process all transactions. Your payment information is encrypted and protected using industry-standard security protocols. We’ve been in business for over six years with a clean record of safe and secure transactions.For details regarding our product liability and related terms, please refer to our Disclaimer Policy.

Question 27

Where are you located?

Accepted Answer

We are physically located in Annapolis, MD but are virtual through our online presence and can ship anywhere in the US and Canada.

Question 28

Where do your products come from?

Accepted Answer

Our products are primarily designed in-house by our creative team. We work with trusted U.S.-based printers and suppliers to ensure high quality and fast turnaround times.

Question 29

Who are your typical customers?

Accepted Answer

Lots of different types! As a promotional item, businesses and organizations love our health and safety imprint products such as our Safety Magnets® as a unique give-away for customers or employees to show them that they care about their well-being. Hospitals, real estate and insurance agents, caregivers, urgent care centers, fire departments, schools, and others can add their logo and use them as an alternative to traditional promotional items like calendars, sports magnets, etc. that just get thrown out every year! Teachers, schools, counselors, school nurses, and educators use our clear, high quality laminated classroom posters and charts on topics such as math and science, language arts, diversity and inspiration, child health and welfare as a perfect classroom decoration for their walls and bulletin boards.  Parents, Daycare centers, church and religious groups, emergency works, communities and governments choose our ZoCo Kids Coloring and Activity Books that provide fun educational stories and illustrations on over 130 different topics ranging from health and medical, religion, crime prevention, safety, environmental issues, and many others to promote positive instructional messages to children of all ages.Caregivers, senior centers, assisted living, memory care facilities, and charities use our ZoCo Large Print Puzzle and Activity books with sudoku, word search, coloring pages, and crosswords as a great way to keep minds sharp and engaged.

Question 30

Who can apply to be a distributor?

Accepted Answer

Businesses, wholesalers, and qualified resellers with valid credentials.

Question 31

How do I get wholesale pricing?

Accepted Answer

Once approved, you will see distributor pricing on your Quick Order Form and Product Pages.

Question 32

Are there regional restrictions for distributors?

Accepted Answer

No, we welcome distributors nationwide.

Question 33

Do you provide marketing support for distributors?

Accepted Answer

Yes, as a distributor you will receive support from us including assets and marketing materials if you need them.

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