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This month save 10% on CPR & Choking first aid posters. See details.
This month save 10% on CPR & Choking first aid posters. See details.

faqs

About ZoCo Products

Where are you located?
We are physically located in Annapolis, MD but are virtual through our online presence and can ship anywhere in the US and Canada.  

Where do you get your products?
All of our products are made for us by U.S. manufacturers and printers. 

Who are your customers?
Businesses and organizations love our health and safety promotions as a novel way to promote themselves or as a give-away to their employees. Hospitals, real estate and insurance agents, caregivers, urgent care centers, fire departments, schools, and others often imprint their logo and use them as an alternative to traditional promotional items like calendars, sports magnets, etc. that just get thrown out every year! 

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Customizing Products:

Do you allow changes to existing products? Can I add my logo or imprint to your products or make other changes?

The simple answer is - yes, anything can be done. Since we own all of our products, we are able to make changes or create something special for you. Sometimes we can do it for free and sometimes we can do it for a reasonable charge. 

Here are some capabilities of what we offer:

product customization information

* Adding personalization to our products requires a minimum quantity purchased. Most of our magnets have a 100 quantity minimum while other products, such as coloring books, have a 250 minimum. If you have any questions regarding minimum quantities, contact us.

** If you want to go above and beyond adding your logo, picture, or contact information, there may be a setup fee depending on how much redesign is needed. If you are ordering high quantities, we may be able to waive the fee. Please contact us so we can give you a more customized quote.

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Bulk Ordering: 

Do you offer quantity or volume discounts?

Yes – on most of our products we offer quantity discounts. You can see the product categories we offer such discounts under our Business and Promotional Products. Simply go to the product of interest, and in the pricing table below each product, you will see the volume discounted pricing. Additionally, on many of our bulk products, we can customize the product by adding your logo or imprint. If you have any questions, contact us and we will be happy to help. 

Do you offer wholesale pricing?

We do have a few distributors and wholesalers that carry our product. If you are interested in learning more, please contact us so we can discuss in more detail.

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Ordering, Shipping, and Return Process: 

How long will it take to get my order?

If you do not need any customization, then we will ship normally within 3-5 business days. If you do need customization, you should allow about 2 weeks from the point of order to arrival of your items. Here is the normal timeline:

  1. From point of receipt of order to first proof: 1-3 business days
  2. Your review and approval of proof: Normally, most customers approve their proof in about 2 business days. However, if you are requesting complicated changes it could be a week of back and forth before we get your approval.
  3. From proof approval to ship: normally about 8 business days
  4. From shipping to arrival at your location: 2-4 business days.  

I want you to customize with my logo, picture, or add my contact information. Where do I send it and what resolution does it need to be?
All logos and pictures need to be at least 300 dpi (print quality) before we can use them. When you submit your order, you will have an opportunity to upload these files, contact information or any comments associated with your customization. We will not go to print until you approve of the proof. If you are in doubt as to the quality of your logo or picture, email it to us  and we will let you know if the quality is high enough.  

What if I need my products sooner?
Most of the time, we can accommodate your need date. Please let us know when you need your order and we can let you know if we can meet it. (You'll be asked for a "Need Date" during the ordering process. Once we commit to a delivery date, we have a very good track record of meeting it!) 

How do I know what my finished product will look like? Do you supply proofs or samples?
For all customized product, we will develop a custom proof or mock-up for you and we will not go to print until you approve of the mock-up. We will allow you to make up to 3 changes to your proof. After more than three changes, we may have to charge a nominal amount for extra design time (by far the majority of the time, this is not needed and your proof is included in your quote). 

What payment methods do you accept? Do you accept Purchase Orders?

We accept all major credit cards, PayPal, Amazon Pay, Shopify Pay, Google Pay, Facebook Pay, and Purchase Orders.

Paying with a Purchase Order (PO) is a contractual commitment that you will pay us within 30 days. We can only accept POs from organizations or companies that have solid credit and ability to pay. If paying by PO, you can still complete your order online (check "Purchase Order" for Payment), then send us your PO afterwards. (You will receive your order confirmation and can just reply to that email with your PO.). Alternatively, you can send us your PO in advance to information@zocoproducts.com. We will not be able to start or fulfill your order until we have received the PO.

When is payment due? Do you require a deposit? Do you accept Purchase Orders?

For all non-custom products, we require payment in full (can include a PO) at the time of order. (Please let us know if there are some circumstances that prohibit you from being able to do this.)

For custom products, we require 50% payment (or a purchase order) before we can get started on your proof and then the remaining balance is due once you have approved your proof. Again, we are willing to work with you on this policy if you have extenuating circumstances.

What is your return policy?
We do everything we can to ensure that you will be happy with your order including supplying proofs, samples, testimonials, etc. As such, for custom products, we are unable to refund your order unless there is some manufacturing defect or a clear mistake on our end. 

For non-customized product, we offer a 100% return or exchange policy. If you are not pleased with your order, you may return it to us for a refund, exchange, or replacement when you notify us within 7 days of delivery. The refund amount does not include shipping and handling charges. 

How do you ship and what options do I have for an expedite?
We normally ship via FedEx Ground. If you need to expedite shipping, you have options to make that choice at the time of order. We can supply a tracking number at time of shipping if needed. 

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Privacy, Disclaimer, and Other Policies: 

What is your privacy policy? What do you do with my information and email address?
Your privacy is very important to us. Any information we gather is what you provide us when you make purchases and requests. That includes your name, address, phone number, mailing address, and credit card or other bank information. We use this information only to provide you the services needed to transact your purchases. It is confidential and never sold to outside vendors. Only our partners (e.g., Paypal, FedEx, our manufacturers, and credit card companies) have access to your information in order to complete your transaction. 

How do you protect my credit card and payment information?
We use one of the nation's leading payment gateway providers: Authorize.netto ensure your transaction is secure and protected. We have been in business for over six years and have never had any fraudulent activity. 

What is your product liability disclaimer?
Please refer to our disclaimer policy.

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Artwork Information: 

When it comes to imprint for promotional products, the type of artwork files accepted will vary depending on the product(s) ordered. Vectorized artwork (eps, ai, pdf) is always recommended for optimal printing. For certain products, rasterized artwork may be accepted as well. The resolution for rasterized artwork should be set at 300 dpi or higher. We will not be responsible for the quality of printing of low resolution artwork.

How to get us your artwork:
You can upload your artwork when placing an order on our website.

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